3 min read · Last updated 30 July 2026
We back up every hosting account daily and retain them according to your plan — 7 days on Starter, 30 on Business and 60 on Professional.
Requesting a restore
- 1Open a ticket under Technical Support marked High priority.
- 2Tell us the date you want restored, and whether you need files, the database, or both.
- 3Confirm whether we should overwrite the live site or restore to a staging copy for review.
Restoring over a live site is irreversible. If you are unsure, ask us to restore to staging first.
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