Help
Support Centre
Open a ticket, search the knowledge base, or speak to someone. Whichever is fastest for what you need.
Get in touch
Choose a Department
Sending your request to the right team gets it answered faster.
Self-service
Knowledge Base
20 articles across 10 categories. Most questions are answered here in under a minute.
Domains
How to register a domain name
Search for an available name, choose an extension and complete registration through the client portal.
3 min read
Domains
Transferring a domain to Prevsol Digital
Unlock the domain at your current registrar, obtain the auth code and start the transfer from your portal.
4 min read
Domains
Pointing your domain at our hosting
Update your nameservers or A record to bring an external domain onto our servers.
3 min read
Hosting
Choosing the right hosting plan
How Starter, Business and Professional differ, and which one fits your traffic and storage needs.
4 min read
Hosting
Migrating an existing website to Prevsol
We handle files, databases and mailboxes, test on staging, then switch DNS when you choose.
4 min read
Email Setup
Setting up your email on a phone or desktop client
IMAP and SMTP settings for Outlook, Apple Mail, Gmail and mobile devices.
3 min read
Questions
Frequently Asked Questions
How quickly will I get a response?
High priority technical tickets are answered within two business hours. Standard tickets are answered within one business day. Billing queries are usually resolved the same day.
What are your support hours?
Monday – Friday, 08:00 – 17:00 CAT. Professional hosting clients also have 24/7 escalation for outages affecting a live site.
How do I report an urgent outage?
Open a ticket marked High priority and call the office number. For live-site outages, calling gets attention fastest.
Can I get support over WhatsApp?
Yes, for quick questions. Anything requiring investigation should go through a ticket so there is a written record and the right specialist picks it up.
What do the ticket statuses mean?
Open means received and queued. In Progress means we are working on it. Awaiting Customer means we need something from you. Resolved means fixed — reply within 7 days to reopen. Closed means finished and archived.
I've forgotten my portal password. What now?
Use the forgot password link on the sign-in page. If the reset email doesn't arrive within ten minutes, check spam and then call us.