Self-service
How can we help you?
20 articles across 10 categories, written to answer the question rather than describe the feature.
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Categories
Domains
Registration, transfers, DNS and renewals.
3 articles
Hosting
Plans, cPanel, migrations and resource limits.
2 articles
Email Setup
Mailbox creation, clients, mobile and spam.
2 articles
Website Management
Content updates, backups, SSL and staging.
2 articles
Billing
Invoices, billing cycles, upgrades and credits.
2 articles
Payments
Payment methods, confirmations and receipts.
2 articles
Account Management
Profile, contacts, access and closing accounts.
1 article
Cybersecurity
Passwords, 2FA, malware and incident response.
2 articles
Data Protection
POTRAZ, DPIAs, ROPA and compliance obligations.
2 articles
Troubleshooting
Site down, slow loading, errors and DNS issues.
2 articles
Most read
Popular Articles
Data Protection
Preparing for a POTRAZ inspection
Inspections begin 1 September 2026. Here is what an inspector expects to see and how to prepare.
6 min read · Updated 16 August 2026
Troubleshooting
My website is down — what should I check?
Quick checks to identify whether the problem is DNS, the server, SSL or your own connection.
4 min read · Updated 13 August 2026
Email Setup
Setting up your email on a phone or desktop client
IMAP and SMTP settings for Outlook, Apple Mail, Gmail and mobile devices.
3 min read · Updated 9 August 2026
Cybersecurity
Enabling two-factor authentication
Add an authenticator app to your account so a stolen password isn't enough to sign in.
3 min read · Updated 14 August 2026
Payments
Payment methods we accept
EcoCash, bank transfer, card and cash payments, with confirmation times for each.
2 min read · Updated 11 August 2026
Hosting
Migrating an existing website to Prevsol
We handle files, databases and mailboxes, test on staging, then switch DNS when you choose.
4 min read · Updated 22 July 2026
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