2 min read · Last updated 1 July 2026
Mobile money and bank payments are reconciled automatically, but a mismatch in the reference number can leave a payment unallocated.
- Check you used the invoice number as the payment reference.
- Confirm the amount matches the invoice total exactly.
- Allow the confirmation window for your payment method to pass.
If it still has not reflected, open a Billing Support ticket with the transaction reference and a screenshot of the confirmation, and we will apply it manually.
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